Terms and Conditions


Buyer - the company and/or person who buys or agrees to buy the goods from the Seller.

Conditions - the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods - the articles which the Buyer agrees to buy from the Seller.

Price - the price for the Goods, incl. VAT and any carriage, packaging and insurance costs.

Seller - Warm & Comfy Troldhøjvej 7, 8722 Hedensted, Denmark               


2.1 - These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

2.2 - All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.  

2.3 - Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4 - These Conditions may not be varied except by the written agreement of a director of the Seller.

2.5 - These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.


4.1 - Payment of the Price will be charged within 30 business days.  

4.2 - Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the European Central Bank base rate from time to time in force.  Such interest shall accrue after as well as before any judgment.

4.3 - The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.


5.1 -  The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.

5.2 - Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is representative in nature and the bulk of the order may differ slightly in colour and size as a result of the manufacturing process.


All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed, in which case the following terms apply.

6.1 - Any returns must be authorised by a representative of the Seller before any credit will be given. 

6.2 - Where the Seller agrees to accept the return of goods that are not damaged the Buyer will be responsible for the cost of carriage and will ensure that they are carefully packaged to avoid any damage in transit. The Seller will not be obliged to accept any goods that are damaged in any way. The Seller will only accept returns that appear in the Sellers current Publication List. 

6.3 - Credit of amounts due or paid in will only be given for goods that are in saleable condition.

6.4 - Customized products cannot be returned


The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order.

We offer 2 year warranty on all products.

If you are not satisfied or there has been a mistake, inform us by email and we will take care of it.


8.1 We strive to deliver your orders within 3 business days.  


9.1 - The Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer. 

9.2 - The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed.

9.3 - Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract. 


10.1 - Risk shall pass on delivery of the Goods to the Buyer's address.

10.2 - Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them, including interest and costs, has been paid in full.

10.3 - Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.

10.4 -  The Seller may at any time before title passes and without any liability to the Buyer: 

10.4.1 - repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and 

10.4.2 - for that purpose enter any premises of or occupied by the Buyer.

10.5 - The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.


Payment by credit card will not include any special conditions. All conditions specified in this document will remain exactly the same, regardless of which kind of payment is used to settle outstanding amount. 


Carriage will be chargeable on all sales under EUR 1.000,-, or the equivalent in local currency. This will be at the rate of EUR 20,- or the equivalent in local currency.

Norway, Swiss: 
Carriage will be chargeable on all sales under EUR 1.500,-, or the equivalent in local currency. This will be at the rate of EUR 30,- or the equivalent in local currency.

Shipping cost will be charged on an individual basis.  

Governing Law and Jurisdiction:

Any disputes in regards to above terms and provisions, is governed by Danish law. Any dispute shall be settled by the district court of Horsens, as home court for Warm & Comfy.